DNC & Compliance

1. Our Compliance Commitment

The regulatory landscape for AI-powered calling is evolving rapidly. OO7 AI maintains a dedicated compliance team that actively monitors changes in federal and state regulations, FCC rulings, and industry best practices to ensure our platform stays ahead of compliance requirements.

Our compliance infrastructure includes:

• Automated DNC list scrubbing against the National Do Not Call Registry
• Real-time consent verification and tracking
• Mandatory AI disclosure on every call
• Configurable calling time restrictions by time zone
• Comprehensive audit trails and compliance reporting
• Built-in opt-out processing and suppression lists

2. TCPA Compliance

The Telephone Consumer Protection Act (TCPA) is the primary federal law governing telemarketing calls in the United States. OO7 AI provides comprehensive tools to help you comply with TCPA requirements:

Prior Express Consent Management

The TCPA requires prior express consent for most automated calls and prior express written consent for telemarketing calls. OO7 AI provides:

• Consent tracking fields on every contact record
• Timestamps and source documentation for all consent records
• Automatic blocking of contacts without valid consent
• Consent expiration tracking and renewal reminders

AI Disclosure at Start of Calls

Every call made through OO7 AI begins with a clear, mandatory disclosure that the recipient is speaking with an AI-powered voice agent. This disclosure cannot be disabled or bypassed and satisfies FCC requirements for AI voice identification.

Automatic Time-of-Day Restrictions

OO7 AI automatically enforces calling time restrictions based on the recipient's local time zone. By default, calls are blocked before 8:00 AM and after 9:00 PM in the recipient's local time. Administrators can configure more restrictive windows as needed, but cannot set hours outside the legally permitted range.

Caller ID Requirements

All calls made through OO7 AI transmit accurate caller ID information as required by federal law. We ensure that:

• A valid callback number is transmitted with every call
• The displayed phone number is answered during business hours
• Caller ID spoofing is strictly prohibited on our platform
• STIR/SHAKEN attestation is supported for call authentication

Abandoned Call Prevention

OO7 AI monitors for abandoned call patterns and maintains an abandonment rate below the FCC's 3% threshold. Our system automatically adjusts call pacing to prevent excessive abandoned calls and ensures a live AI agent is available to handle every connected call.

3. National DNC Registry

The Federal Trade Commission (FTC) maintains the National Do Not Call Registry, which contains phone numbers of consumers who have opted out of receiving telemarketing calls. OO7 AI integrates directly with the National DNC Registry to protect you from calling registered numbers.

DNC Scrubbing Process

Our automated DNC scrubbing process works as follows:

• Import scrubbing: All contact lists are automatically scrubbed against the National DNC Registry when imported into the platform
• Pre-campaign scrubbing: Contact lists are re-scrubbed before every campaign launch to catch recently added numbers
• Registry updates: We download the latest DNC Registry data at least every 31 days, in compliance with FTC requirements
• Automatic suppression: Numbers found on the DNC Registry are automatically suppressed and cannot be called through our platform for telemarketing purposes

Exceptions

Certain calls are exempt from DNC restrictions under the TCPA, including calls to consumers with whom you have an existing business relationship (within 18 months of the last transaction or 3 months of the last inquiry), calls made with prior express written consent, and calls for non-commercial purposes. OO7 AI allows you to flag contacts with valid exemptions, but the responsibility for verifying exemptions rests with you.

4. Internal DNC Lists

In addition to the National DNC Registry, the TCPA requires companies to maintain their own internal Do Not Call lists. OO7 AI provides robust tools for managing your company-specific DNC lists:

Instant Opt-Out Processing

When a call recipient requests to be placed on your Do Not Call list during a call, OO7 AI processes the opt-out immediately. The AI agent is trained to recognize opt-out requests in natural conversation and will:

• Acknowledge the opt-out request
• Confirm the phone number to be added to the DNC list
• Immediately add the number to your internal DNC list
• Log the opt-out request with timestamp and call details
• End the call politely

Cross-Campaign Suppression

When a number is added to your internal DNC list, it is suppressed across all active and future campaigns in your account. This ensures that a consumer who opts out of one campaign is not contacted by any other campaign. Suppression is applied at the account level and takes effect within seconds of the opt-out request.

DNC List Management

OO7 AI provides a dedicated DNC management interface where you can:

• View all numbers on your internal DNC list
• Manually add or remove numbers (with audit trail)
• Import DNC lists from external sources (CSV, API)
• Export your DNC list for backup or compliance audits
• Search for specific numbers to verify DNC status
• View the history of all DNC additions and removals

5. State-Level Regulations

Many states have telemarketing regulations that go beyond federal requirements. The following table highlights notable state-specific requirements that may affect your campaigns. OO7 AI automatically applies the most restrictive applicable regulations based on the recipient's location.

This is not an exhaustive list. OO7 AI tracks regulations across all 50 states and automatically applies the appropriate restrictions. We recommend consulting with legal counsel to understand the specific requirements for your campaigns.

6. FCC AI Voice Ruling

This ruling has significant implications for AI calling platforms. OO7 AI was designed with this regulatory reality in mind and provides the following compliance measures:

Mandatory AI Disclosure

Every call placed through OO7 AI begins with a clear disclosure that the call is being made by an AI voice agent. This disclosure is built into the platform at the infrastructure level and cannot be removed or circumvented by users. The disclosure identifies the calling party and states that the voice is AI-generated.

Consent Verification

Because AI-generated voice calls are classified as artificial/prerecorded voice calls under the TCPA, prior express written consent is required for telemarketing calls. OO7 AI provides tools to:

• Track and store consent records with timestamps and source documentation
• Verify that valid consent exists before a call is initiated
• Automatically block calls to contacts without documented consent
• Generate consent reports for compliance audits

Recording and Logging

OO7 AI maintains comprehensive logs of all calls, including the AI disclosure, consent status at the time of the call, call content, and any opt-out requests. These records are retained for compliance purposes and are available for export in the event of a regulatory inquiry.

7. Consent Management

Types of Consent

The TCPA recognizes different levels of consent depending on the type of call:

How OO7 AI Tracks Consent

Our platform stores the following for each consent record:

• Type of consent obtained (express or express written)
• Date and time consent was obtained
• Method of consent (web form, paper form, verbal, etc.)
• The specific language the consumer agreed to
• The phone number(s) covered by the consent
• The scope of consent (types of calls authorized)
• Any modifications or withdrawals of consent

Consent Withdrawal

Consumers have the right to revoke consent at any time through any reasonable means. OO7 AI processes consent withdrawals through:

• Verbal opt-out during a call (detected by the AI agent)
• Written request via email
• API-based opt-out processing from your website or application
• Manual entry by your team members

All consent withdrawals are processed immediately and logged with a full audit trail.

8. Call Recording & Monitoring

Two-Party Consent States

Several states require all parties to a conversation to consent to recording (known as "two-party consent" or "all-party consent" states). OO7 AI automatically includes a recording disclosure at the beginning of calls to recipients in these states:

Automatic Recording Disclosure

OO7 AI includes a recording disclosure as part of the call opening for all calls where recording is enabled. The disclosure is integrated with the AI agent's introduction and informs the recipient that the call may be recorded for quality assurance and compliance purposes.

Recording Retention

Call recordings are retained for 90 days by default. Account administrators can configure shorter retention periods based on their compliance requirements. Recordings are stored encrypted (AES-256) and are accessible only to authorized account users through the platform dashboard.

9. Compliance Dashboard

OO7 AI includes a comprehensive compliance dashboard that gives you real-time visibility into your compliance posture. The dashboard provides the following tools and features:

10. Penalties & Risks

The TCPA provides for the following penalties:

• $500 per violation for negligent violations (each unsolicited call to a DNC-registered number counts as a separate violation)
• $1,500 per violation for knowing or willful violations (treble damages)
• No cap on total damages — penalties accumulate per call, which means campaigns with thousands of calls can result in millions of dollars in liability
• Class action lawsuits are common in TCPA litigation and can involve thousands or millions of affected consumers
• FCC enforcement actions can result in fines up to $10,000 per violation under the Communications Act
• State attorney general enforcement under state telemarketing laws can result in additional fines and injunctive relief

TCPA litigation has resulted in some of the largest class action settlements in history, with individual settlements reaching hundreds of millions of dollars. The combination of statutory damages, class action exposure, and regulatory enforcement makes telemarketing compliance non-negotiable for any business using automated calling technology.

OO7 AI provides the tools to help you mitigate these risks, but compliance is ultimately your responsibility. We strongly recommend consulting with legal counsel who specializes in TCPA compliance.

11. Resources

The following external resources provide additional information about telemarketing regulations and compliance:

• FCC - Stop Unwanted Robocalls and TextsOfficial FCC consumer guide on robocall regulations and enforcement.
• National Do Not Call RegistryThe FTC's official DNC Registry where consumers can register their phone numbers.
• FTC Telemarketing Sales Rule (TSR)The FTC's primary rule governing telemarketing practices.
• FCC Ruling on AI-Generated Voices (February 2024)The FCC's declaratory ruling classifying AI-generated voices as "artificial" under the TCPA.
• 47 U.S.C. § 227 - Telephone Consumer Protection ActThe full text of the TCPA statute.

12. Contact Compliance Team

If you have questions about telemarketing compliance, need help configuring compliance features, or want to report a compliance concern, our dedicated compliance team is here to help.